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How To Attract High-Quality Dental Patients

How To Attract High-Quality Dental Patients

As a dental practice owner, it is a no-brainer if I ask you if you want to book more patients. The question is, are you filtering your patient for your dental practice to thrive?

There are tons of dental marketing companies that offer different dental marketing services but are the proposed strategies help you build a consistently high-quality patient to create a long-term foundation to generate and grow your high-paying client list?

With the competition in the market, you need to learn how to stand out.

So here are some of the dental marketing tips on how to acquire new high-quality patients and increase the retention rate of your previous and new clients.

1. Set up your Google Business

Your potential leads will always be online. A way to check the best dental clinics within your area is through Google.

The key is to get seen online and place your dental clinic in front of your online consumers. It will boost your dental lead generation for free and minimal maintenance.

Google Business helps you to achieve those goals by letting Google know that your business is open. Start by placing your address, contact details, website, and even reviews from your existing patients.

If you haven’t yet created a Google Business page, you can set up your Google Business page by yourself or you can ask a dental marketing agency to take care of it for you.

2. Set yourself up for success with SEO

Your high-quality patients would prefer a dental practice that is on the top of the Google search. This is what SEO does. It makes sure that you will get better search results locally and traffic to your website by targeting local keywords.

Your website or blogs should have local keywords that have your city name for local targets to see you online.

A dental marketing agency helps you strategize and refine your keywords to optimize your content and website focusing on your target patients within your area.

3. Highly Converting and Safe Website

In marketing for dentists, Attracting high-quality clients needs to also have a high-quality and safe website. Your website should have a balance of aesthetics, authenticity, and accessibility for your patient.

Your home page should be clear with your branding and an organized outline to guide your visitors throughout the customers’ journey. A highly effective website can convert an appointment in a long period while making sure that your web hosting is secured for your patient’s details to save their details.

4. Reviews will be your best salesman

A great review will create trust and security that you can deliver the service well. You don’t have to prove your practice, let your existing patients’ reviews do the talking for you.

You can encourage your existing patients to give you a positive review on Google, in exchange for discounts or coupons.

Dental marketing agencies also recommend email marketing as another strategy to educate, entertain, book and even ask to leave reviews from your existing patients.

Of course, Some patients may leave you with negative reviews but don’t get discouraged.

So how will you leverage this in your favour? It will be discussed in the next point.

5. Show care and authentically connect

Negative reviews happen. Not all patients will give you fancy feedback.
Their reviews and your replies are online, so it’s better to show that you care and about your customers’ concerns.

Address the issue and show that you care about their feedback.

Talk to them online or hire a well-trained and sincere account manager to address the issue.

Use all their constructive criticisms to shape your practice for the better.

You can also offer discounts or gift cards for their next appointment as an apology.

People purchase through emotions and not by logic.

A great customer experience will lead to a better impression and sales conversions.

6. Utilize the Power Of Social Media Presence

Every business wants to convert its post into a highly engaging and paying client.

Start by creating consistent, relevant and valuable content via social media posts.

Increase your rapport by advertising discounts and special promos in exchange for their email subscription.

Target your ads locally via Facebook ads using pay per click to target your lead and convert them into site visits.

A dental marketing agency can assist you in creating Facebook ads.

7. Referral Bonus

A referral bonus can give you a push to your dental marketing strategies.

You can ask your satisfied clients or your staff to refer you to their friends and family and give a referral bonus, a gift card, or a dental service discount or even a free one as a reward system.

For inactive dental patients, you can use a membership plan with service discounts in exchange for their details to keep them updated about your dental practice and your services.

Final Thought

Your practice can filter the quality of your patients online. We have covered the different strategies on how to make that happen. However, if you want to do it right and save your time, you can always hire a dental marketing agency that offers dental marketing services according to your needs. Get in touch with us today with our free 30-minute discovery call.

How the Best Dental Marketing Agencies Prove ROI to Clients

How the Best Dental Marketing Agencies Prove ROI to Clients

As they say, talk is cheap. Showcasing your dental marketing strategies and services is great! However, it’s always about the bottom line: “How much money am I making in return”

Some dental marketing companies are struggling to prove the ROI from all the marketing campaigns proposed and executed.

Each client and campaign and goal is different. A great dental marketing agency knows that it is not only the noise or conversions are being shown, but the data needed to prove shows that the agency was able to drive the estimated return of investment from the campaign.

A great dental marketing agency can show you the right metrics and be transparent about it to their client. It shows the clients how their metrics are progressing during and after a campaign.

Integrity is one of the major cards of the game. Establishing trust through an ROI report can help you build a long-lasting rapport and pursue upcoming campaigns with your agency.

Different Types of Metrics

A typical digital campaign usually includes data analysis that your dental marketing agency has collected. It is extracted from the campaign and reported to you in a simplified format to understand the data.

Data Collection and Analysis Format

Data collection and analysis are shown in different formats and methods. Your number of social media followings, Google analytics, landing page conversions, click-through rate are some of the format examples.

Data collection and metrics reports can vary depending on the platform that you are focusing on and the goal for each campaign. A great metric report will be short and direct to the point to only focus on your goal and how well are you moving the needle.

From the report, your dental marketing agency can suggest in which direction are you going to move forward.

Before you start any marketing campaign, it’s worth checking out some of the different metrics that you can use as a reference to see if you are achieving your campaign goal and ROI for your dental practice. This is how the best dental marketing agency shows the metrics and ROI.

  1. Blog Post

    A well-thought blog should be able to convert new readers and to make them consistently read your content.

    Your blog should not only bring traffic, but your content should be high quality as well to attract the same level of high-quality leads to sign up for either your newsletter or for your 30-minute free consultation.

    Google Analytics is one of the most common tools that most dental marketing companies will recommend as a reference point. It provides comprehensive website traffic data including the number of people who viewed your page on a specific date and time.

    From the web traffic, you can also see where is the traffic coming from such as the country where they belong, the user flow, and their behavior.

    This type of data can help you understand the audience you are attracting and how you can either improve or change your content or keywords to target your desired audience.

    The organic traffic and sign-ups should showcase if you are getting traction and sales, and see if you are getting your return of investment.

    In proving the ROI for a specific web page, and established dental marketing agency will check a specific link from your page. They can determine the required investment on the keywords that will use for your blog post to rank organically.

  2. Email Marketing

    Your email marketing’s aim should nourish your new and existing leads to make them sign up to book a call with you via your website or the actual email.

    Great email marketing can tell your dental practice’s story, bring out the soul of your brand in front of your audience, and speaks to your patients’ pain points, and of course, provide the solution which is your services.

    An increased email list, web traffic and a potential booked appointment can be a great indicator of a strong email marketing strategy.

    You can simply measure the metrics, using the email marketing platform you are using as well as your goal and Google Analytics for the web traffic derived from the email campaigns.

    Ideally, your number of conversions and average order value are some of the factors to consider in calculating your email ROI.

    Other tools like Send Grid can provide you with the data for the conversion, clickthrough rate, bounce rate, and potential ROI depending on the industry you are in.

    They offer a free ROI calculator for you to try.

  3. Google Ads

    Ah yes, Google ads. For some, it might be overwhelming to learn about Google Ads.

    To make it simple, Google Analytics is another tool being used to measure your pay-per-click traffic from your Google ad campaign.

    Your post-click landing pages, website home page, or sales pages are some of the pages where you can keep on track with the conversion rates and sales analytics.

    Some dental marketing services offer other advanced tools where you can track your average cost per visitor and how much it cost to attract lead.

    A reputable dental marketing agency can help you optimize your ads and their cost per conversion to oversee the actual ROI for your Google Ads campaign.

  4. Social media

    Social media platforms already have a built-in tool for you to see the basic metrics. Your number of followers, your audience demographics, and when you create a social media campaign, Facebook, Instagram, Twitter analytics can help you see the web traffic, cost per click, and the clickthrough rate and oversee if your campaign was successful.

    Some dental marketing agencies also show consumer conversations. From this, you can determine the type of comments that consumers post. You can identify your audiences’ comments.

    It can help you create or retain better content and eventually convert them into an actual sale.

    In marketing for dentists, we usually suggest that having your brand perception analyzed first before creating any campaign can also help you identify the consumer perception of your brand. It also indicates which campaign could be successful based on your audience’s perception.

    It can help you project if your campaign will be a success or not, identify the purchasing behaviour, increase in your web traffic, sales conversion, email sign-ups, and backlinks.

  5. Web Design

    Some dental marketing agencies will swoon you with fancy designs as part of their dental marketing services.

    However, marketing should have a balance of design and data.

    Sure, your website looks fancy but does the design is easy for the eye to deliver the message?

    Google Analytics can help you gather the data both before and after the design project starts. That way, you have the numbers to compare the performance from the previous and newest design.

    A bounce rate is an indicator of how quickly does your audience exits your website.
    Aside from raising campaigns during Christmas or other holidays, having a low bounce rate and high page view every quarter is a good indicator of ROI.

    It also shows that the revised website design is aesthetically clear and moving to your audience to stay and navigate your page for a long period.

    A successful website page should drive success on an average of 5 years or more.

Final Thoughts:

We have discussed the different platforms that a dental marketing agency can conduct your dental marketing campaign and show the ROI.

Each platform has its indicator and tools to see if your campaign will bring brand awareness and return on your investment.

Remember that the metrics will depend on what type of channel you want to start the campaign and your campaign’s goals.

The dental marketing agency that you hired can execute the marketing campaign efficiently and gather the data, report the metrics in line with your goals and expectations, and the tools used to extract the in-depth analysis.

Your overall success will be based on the dental marketing agency that you will hire.

We have discussed the overview of how ROI can be proven. However, if you are still not sure which digital campaign you would try or fit, we are offering a free 30-minute call to help you assess your dental marketing services and needs. Contact us here, and get your free consultation today.

7 Tips in Choosing the Right Dental Marketing Agency

7 Tips in Choosing the Right Dental Marketing Agency

If you want to get more new high-quality patients per month plus maximize the potential of your existing patient’s list, no doubt your dental practice will be needing to step up your dental marketing game.

Before diving deep into the tips in choosing the right dental marketing agency for your dental practice, let’s understand the need of dental marketing in the first place.

In every business, marketing and sales are the breathing engine towards consistent client acquisition. Successful dental marketing for dentists will be possible as long as you practice effective marketing strategies that boost your positioning to your potential patients, increase your conversion, retention rate and identify how much it costs to acquire a qualified paying lead.

Dental marketing helps you to :

  • Drive more qualified leads and existing patients to keep on booking an online appointment.
  • Establish an online reputation to your practice and trust to your patients. 
  •  Customize your message for a specific target audience 
  • Measure visible results as well as the speed of campaign execution
  • Save more money while making sure that each strategy has guaranteed ROI.   

Today, your patients are online and to generate new patient appointments your dental market strategies should also be focusing on where your target clients are available.  

Lastly, if you want to boost your ROI from 200-250%, getting a dental marketing professional and their team is worth a try.  

What Is a Dental Marketing Agency?

You may ask, what do dental marketing companies do? Why getting the right dental marketing agency can help you turn your practice around, and the qualities of reputable ones to look for.

Trust me, you don’t want to get involved with a dental marketing agency that is learning digital marketing and use your practice as a test subject. So to give you the basic understanding on what a dental marketing agency is, we’re here to help.

A Dental marketing agency consists of a team of digital marketers with combined years of experience in creating marketing strategies, analyzing and redesigning effective marketing plans that guarantee optimal results of booking patients within your desired budget. 

Usually a dental marketing agency will provide these deliverables:

  • Marketing Evaluation and Consultation  
  • Brand or Rebranding Strategy 
  • Online Reputation Management 
  • Trends and Technology Forecasting 
  • Web Design and Development 
  • Website Traffic Acquisition through SEO 
  • Create high quality, brand building and optimize online content 
  • Manage User’s Experience via site mobile responsiveness 
  • Social Media Management and Marketing (PPC- pay-per-click advertising)
  • Data analysis, monitoring and reporting 
  • Operational consultation and training 

What Are the Tips for Choosing the Right Agency for My Practice?

Now you have a clear understanding of the importance of dental marketing, the meaning of dental marketing agency and the services they provide, we will now cover the tips in choosing the right agency for your dental practice.   

Choose An Agency That Specialize in Dentistry

When you have a toothache, You wouldn’t get an ophthalmologist to take care of your teeth, right? A professional who specifically has experience in dental care is more qualified to do it. 

The same goes for choosing a dental marketing agency.

Digital marketing has different branches. Assigning your campaign to the right expert will increase the chance of a successful campaign. 

The world of dentistry has a different audience, message, and verbiage. You need to make sure that you will hire an agency that knows also the dental market. 

Moreover, they should also know how people can find your practice, your website performance, the keywords that your website should be used to optimize your content online, pay per click for advertisement, and lastly, converting new leads into paying patients. 

Knowing the answers to these questions can help you understand your marketing needs and getting the right dental marketing agency that can confidently answer those questions with available data and tools on hand, all while hiring a team of specialists, not generalists.

Double Check their Experience, Credentials, and Credibility

Make sure that they have the proven years of dental marketing experience. Remember that dental marketing is a niche industry. The demand for marketing strategies will be different for food marketing and hiring an agent who has specific experience in this field is important.

A legit dental marketing agency specializing in dentistry understands the pain points of your market, can forecast trends and has the experience to propose how to scale your business. 

Ask for their testimonials, and if they can provide the case study for their past projects with their clients. A case study can be composed of a brand kit, a 3-month marketing campaign or a 6 month worth of content strategy. You can also see if they have achieved the goal and numbers from their client campaigns with similar budgets. A credible dental marketing agency can confidently connect you with some of its past clients for cross-reference.

Lastly, If you are not sure if you are looking at the right numbers, you can also check their reviews from 3rd party review services such as Google Reviews or Facebook Reviews. 

Though you cannot expect a 5-star review all the time, checking how they respond also shows how they treat their clients. A legit review will be very detail-oriented including the names of the people that they have worked with. 

Look for A Sense of Integrity

Competency and credibility is just a piece of the puzzle. Professionalism should also be taken into account when choosing a dental marketing agency. 

Test their commitment to timelines and deadlines and make sure they will always do what they say. Ask questions like “How long does it take to design and develop my website from scratch?” 

Depending on the number of clients your agency is handling right now, and how fast you can provide the website assets on time, it might take weeks or a few months. They should also be honest about the project timelines and turnover dates. 

Lastly, do they ask for a referral from your network within a 5 km distance from your clinic? If they do, do they layout any type of confidentiality contract to address any biases? 

As an agency, they might be handling other competitors to run their operations just like any other business, however, it wouldn’t hurt to consider the parameters and their work ethics to make sure they can bring the utmost integrity of their services to you and others. 

Check if they are One-Stop-Agency

Investing in a group of marketing professionals that have different specialties is working smarter than relying on one person to do all the dental marketing.

At the same, there are tons of dental marketing companies who claim to be experts from pay-per-click, web building and design, SEO, graphic designers, Social Media Management, or account management for your clinic. 

Remember that digital marketing has different branches. Assigning someone per their specialty by the agency is smarter because each key member is focusing on one sector complementing their strengths and expertise.

Check whether or not they have in-house experts or they outsource. If they are outsourcing work, ask them the reasons, and how they make sure that the quality is the same as what they uphold for their digital campaigns.

While outsourcing minimal or administrative tasks is fine, if the agency claims that they are the leading agency for SEO, it will be good news if they have an in-house 24/7 staff who is assigned for this department, not just an outsource. Most importantly, the owner should also have first hand experience regarding SEO; otherwise most of the time it might be a fortune cookie sweet talk to just strike a deal with you.

You can also try asking to meet each member who is responsible for each marketing project before signing anything. Ask to meet who is responsible for the web development, the social media manager, or the digital marketing leader in the agency. 

Check if they Show ROI Transparency

Since we talked about the case studies, let’s dive deep into the bottom line; your return on investment.

Many dental marketing companies can offer different marketing services, but you need to find a dental marketing agency that is transparent with the ROI (return of investment). 

Honesty is a highly respected value in every business. This is why you need to consider asking for the estimated cost of the investment plus how much is the potential cost per client acquisition and take notes. If the deadline occurs and if they don’t get the results, ask for the contingency plan. 

Ask if they have the real-time analytics and tools to schedule campaigns, and analyze results.

If so, can they be flexible enough to adjust the proposed marketing campaigns per report to improve your ROI, and if they can report an analysis about your patient’s purchasing behaviour and explain why there are more or few booked appointments this month.

Again, great things take time and usually on every marketing effort, so keep in mind that it takes 6 months to see the results of both the conversions and return of investment. 

However, a great dental marketing agency can pinpoint specific names from the booked appointment list derived from their actual marketing campaign. Now that’s a guaranteed ROI. 

Are they communicating genuinely?

Some of you might have hired an agency already. If so, how often do they report to you? 

Do they attend meetings on time? Do they coordinate with you promptly if there are any project delays or technical issues? Do they have a project manager who always checks your clinic’s concerns? Or do they ghost you for days when you try to ask for project updates? 

Their coordination also mirrors their work ethic. 

A reputable agency can explain and report the data to you in an easy-to-understand layout to match the level of your language in a way that you will still understand even if it’s technical. 

To check for their communication skills, start by checking their website.

Can you understand who they are and what they offer? When you book a discovery call with them, do they listen and ask more about your problems, your long-term goals, rather than talking and concluding what their solutions are? Do they offer training for your team aside from their online marketing services?  

A great dental marketing agency knows that there’s no one size fits all type of marketing for all clinics so they tend to listen more to their clients to assess the problem rather than showing off how much they know.  

Is there any Pricing and Packaging flexibility?

When you’re scouting for an agency to partner with, ask for a starter kit to begin with, and compare them to their “premium package”. Ask for the features added and what makes it different or better from the previous ones. You can also ask if it is on retainer, and what is the inclusive package for it. Be as honest as possible with your budget limits.

A reputable dental marketing agency will understand your clinics’ needs and adjust their packages that can show you bigger results within your budget. If they offer a basic package and give you a “surprise” fee for upgrades, this could mean 2 things: One, they really don’t know how to assess what works for your short and long term goal, and second, they showcase vague offers and budget for each service, so you would not see the whole picture of what needs to be done for your marketing and bill you with the additional charges. 

This is the last thing you want to get involved with, So trust your gut feeling and better run when the price and packaging are not clear or suddenly change.

Final Thoughts:

We have covered the importance of dental marketing to your practice and the actual meaning and benefits of a digital marketing agency. We also covered the tips in choosing the right dental marketing agency before you sign any contract. It all comes down to their credibility, experience, integrity, transparency, communication skills, and their prices and packaging are clear and flexible according to your needs. 

Though you can follow these tips when choosing an agency, It wouldn’t hurt to ask for a free consultation call with a reputable dental marketing agency to put you on the right track towards your dental practice marketing journey.